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A few known ways to measure customer experience:
Ask For Feedback Through the Customer’s Preferred Channel At the Optimal Time
Calculate Your Customer Experience Metrics for Individual Behavioral Segments
Monitor Customer Experience Metrics in Real-Time and Over Time
Determine Your Customer Experience Measurement Priorities
Choose iSON Xperiences as your Customer Experience Partner. We attempt to link the customer's end-to-end journey through multiple touchpoints and transforming the experience. For more on customer experience visit Isonxperiences.com